Frequently Asked Questions
Your Help Center
Do you deliver in my area?
We are happy to travel and set up for free in a 10 mile radius of CM20. An additional £0.45 will be charged per mile further than 10 miles, capped at £30.
What age do you recommend for sleepovers?
The interest we have had to date has primarily been for 4-12 year old. We do not recommend any of our services or products for children under 36 months. But the tepees and mattresses are big enough for the whole family!
How much space is needed?
Your spacing requirement will depend on the number of tepees. Our air mattresses measure approximately 180cm long by 100cm wide, the A-frame tents sit a bit wider than the mattresses at 111cm (for individual trays please add an additional 36cm, these can be placed elsewhere if needed). Please ensure that you have double checked the space you have available for the number of tepees required. Please check the space before booking. We have had some last minute furniture moving, which makes things stressful for everyone!
How long does a party take to set-up?
A party of 2 to 4 generally takes an hour to set up (depending on ease of access and room space). Please could you make sure the space is clear prior to our arrival. Unfortunately, we do not and cannot move your furniture. To ensure you have the absolute best experience, we recommend double checking you have adequate space for guests at your party. We politely request that all pets are kept away from the set up location as well as smoking, naked flames and sharp objects.
How long would I have use of the tepees and bell tent for?
Tepee hire will be for approximately 24 hours, but this will vary depending on availability of delivery and collection times. We aim to collect by 12pm the following day. You can add an additional night for a reduced rate, ask for details.
Bell Tent is for approximately 48 hours, but this will vary depending on availability of delivery and collection times. We aim to collect by 12pm. You can add an additional night for a reduced rate, ask for details.
Are the tepees, lights and lanterns safe?
All items are CE approved
Can you set up at other locations?
We are happy to set up your event at the location of your choosing. However, in the event that you are not the legal owner of your chosen location, please be advised that you are responsible for all fees associated with a different location. You are also responsible for ensuring we have access to the location for set-up and collection. Should the location/venue deny us access, your payment will be forfeited.
What is your booking procedure?
You complete our online Booking Request Form. We will contact you to confirm/discuss your party requirements and then send an electronic invoice to you. Alternatively, you can contact us via telephone or email.
What is your policy for damaged products?
We currently do not take a damages deposit/bond and work on the basis that if something is damaged/broken an invoice will be sent to you requesting that you cover the cost of repairing/replacing the item. We will make you aware of any damage at the time of collection. You will not get an unexpected invoice that has not been discussed with you at the time of collection.
Which payment methods do you accept?
We accept payments through a bank transfer. Details will be provided on your invoice.
What happens if I need to cancel?
If you must cancel your booking for any reason, the following refund policy applies:
Cancellation of a booking up to 14 days prior to the party will forfeit the deposit paid.
Cancellation of a booking between and including 13 and 5 days prior to the party will be refunded 25% of the total monies paid.
Cancellation of a booking after the dates specified will unfortunately forfeit all monies paid.
Starry Night Sleepovers will endeavor to re-book a cancelled party at a later date subject to availability.